Terms and Conditions

Welcome to Betarama.io. We want you to have fun whilst you are here. Since this is an online gaming website, there are a number of laws and regulations that regulate our activities. We will explain the rules as clearly as possible in these general terms and conditions (The "rules"). Thank you for taking the time to read through the rules of Betarama.io. This way we can inform you about what you may and may not do whilst using the website and products, how we use any optional personal information provided and how we manage the website. We have done our best to keep the tedious, legal information as short as possible.

The rules are a binding agreement between us. By connecting your wallet to our site and creating an account, you certify that you have read and approved the terms and conditions. If you do not accept and approve of the rules, do not connect or continue using the site. Everything changes every now and then and we can change these terms at any time. In the event of any such changes, we will update them here. We have the right to change them at any time.

You see the following terms used in the Rules:
"Bonus" Consisting of all promotional offers that bring a specific reward, including but not limited to: welcome offers, reload bonuses, deposit bonuses, free spins, free bets and risk-free plays.
"Game" Consisting of Lottery and all other games on our website (where mobile or any other platforms are included). The term "games" may refer to any of these. We may add or remove games to the website at any time.
"Rules" We refer to these terms and conditions that you approve of when using the website.
"Website"
http://www.Betarama.io/, Consisting of any apps and mobile versions of this and any other subdomains to 'www.Betarama.io'
"We" The license and platform is held by Betarama.io. All rights reserved. Betarama.io is not connected to or approved by any of the companies, organisations, or any other bodies related to any of the games used. EuroMillions is the trademark of Services aux Lotteries on Europe.
"You" The one using the website.
"Your / Yours" Has its usual meaning in relation to you.
"Your Account" / "Account" Your user/gaming account on the website.

As we are a provider of an online gaming platform, we are obligated to inform you that our business is licensed in Costa Rica as Green Light Software Systems, with company number 3-102-702763. Our company address is Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Avenida Pastor Diaz, Sanchez Chavarria.

• Email: [email protected]

To play the games on the website you must:

• Be over 18 years old or over the statutory age to play in the country where you are located.
• Be an actual person. You cannot be part of a company or legal entity.
• Play the games yourself and as an amateur.
• Have the legal right to play the games on the website.
• Do not live in or play from any country where lottery betting and/or casino gambling is prohibited, including Netherlands, Slovenia, Belgium, Slovakia, France, Italy. This list is not exhaustive. We do not advise using a VPN to connect to our site if your country is blocked.

5.1 Professional Gambling Restrictions

Our platform is designed for recreational gambling only. Professional gambling, advantage play, and systematic exploitation of our games or promotions are strictly prohibited. The following activities are not permitted:

• Card counting, edge sorting, or other advantage play techniques
• Use of automated betting systems, bots, or artificial intelligence
• Coordinated play with other users to gain unfair advantages
• Systematic bonus abuse or promotion exploitation
• Professional sports betting or arbitrage activities
• Using insider information for betting purposes
• Exploiting software vulnerabilities or game malfunctions
• Pattern betting designed to minimize risk while meeting wagering requirements

5.2 Professional Player Detection

We employ sophisticated monitoring systems to detect professional gambling activities, including but not limited to:

• Betting pattern analysis and algorithmic detection
• Statistical analysis of win rates and gameplay patterns
• Cross-referencing with known professional gambling databases
• Monitoring of unusual betting volumes or timing
• Analysis of bonus usage and wagering patterns

5.3 Consequences of Professional Gambling

If we determine that you are engaged in professional gambling activities, we reserve the right to:

• Immediately suspend or terminate your account
• Void all bets and winnings obtained through professional play
• Confiscate funds obtained through prohibited activities
• Impose betting limits or game restrictions
• Require additional verification or documentation
• Share information with other gambling operators and regulatory bodies
• Pursue legal action for damages caused by prohibited activities

5.4 Betting Limits and Restrictions

We reserve the right to impose individual betting limits, game restrictions, or other limitations on any account at our sole discretion. These restrictions may be based on:

• Suspected professional gambling activities
• Unusual betting patterns or win rates
• Risk management considerations
• Compliance with responsible gambling practices
• Regulatory requirements or internal policies

5.5 Appeals Process

If you believe your account has been incorrectly flagged for professional gambling activities, you may submit an appeal to our customer support team at [email protected]. All appeals will be reviewed, but our decision regarding professional gambling activities is final and binding.

5.6 Recreational Play Commitment

By creating an account and using our services, you confirm that you are playing for recreational purposes only and not as a professional gambler. You acknowledge that gambling should be treated as entertainment, not as a source of income or investment strategy.

6.1 Register
6.1.1 Ensure you have the Metamask extension installed on your browser.
6.1.2 Click the 'Signup' button.
6.1.3 Metamask should open and request confirmation of connection.
6.1.4 You can now log in with the registered credentials.

6.2 Payment
When you are ready to play, you must deposit funds into your Account. Following these steps:

• Click "Cashier" on the site
• Choose Crypto payment method
• Fill in the information required
• Confirm that the information is correct by clicking on "Continue"

6.3 Play
6.3.1 We have many games on the website. Simply go to the product tabs in the navigation. You start playing when you click on the selected game that you choose to play.
6.3.2 You must always play the games on the website in accordance with these rules and any special rules applicable to games offered on the website. Different rules may apply to different games.

7.1 You must register and play from your own account only. You may not play on behalf of anyone else.

7.2 You must keep your login credentials safe and secure and not share them with anyone. If you share your login credentials with someone, even if by accident, you will be held responsible for any misuse or incorrect use of your account.

7.3 You must always keep your accounts personal and any contact data added should be correct.

7.4 If you realise that the information you have entered upon registering is incorrect, you must notify us immediately or immediately change the information.

7.5 It is your responsibility to know if your activity on the website is legal in the country in which you are playing.

7.6 You may only have one account on the website. If you have more than one account, you must notify us immediately. Only one account per user is allowed. This is strictly enforced, and all your accounts will be closed, and funds forfeited, if we suspect deliberate multi-accounting.

7.7 You can access all games on the website as long as you have sufficient funds in your account, otherwise you will need to make a deposit.

7.8 You may not transfer or receive funds from one user account to another and / or transfer, sell or purchase user accounts.

7.9 System Integrity and Exploitation Prohibition

You are strictly prohibited from exploiting, manipulating, or attempting to gain unfair advantage through any technical means, including but not limited to:

• Exploiting software bugs, glitches, or vulnerabilities in games or systems
• Using automated scripts, bots, or artificial intelligence for gambling activities
• Employing screen scraping, data mining, or API manipulation techniques
• Reverse engineering, decompiling, or analyzing our software or systems
• Using proxies, or other tools to circumvent geo-restrictions or detection systems
• Manipulating device identifiers, browser fingerprints, or system configurations
• Interfering with or disrupting our servers, networks, or security measures
• Attempting to access restricted areas of our platform or unauthorized data

7.10 Prohibited Technologies and Methods

You may not use any of the following technologies or methods in connection with our platform:

• Automated betting systems, gambling bots, or algorithm-based strategies
• Software that tracks, analyzes, or predicts game outcomes
• Hardware devices designed to aid in gambling activities
• Network tools that manipulate connection speed or timing
• Browser extensions or plugins that modify our platform's functionality
• Mobile apps or software not officially provided by us
• Cryptocurrency transaction analysis tools for timing optimization
• Machine learning models trained on our platform data

7.11 Anti-Fraud and Detection Systems

We employ advanced fraud detection and prevention systems that monitor for:

• Unusual betting patterns or statistical anomalies
• Coordinated activities between multiple accounts
• Automated or non-human gameplay patterns
• Exploitation of bonuses, promotions, or system vulnerabilities
• Suspicious transaction patterns or money laundering indicators
• Device fingerprinting and behavioral analysis
• Real-time risk assessment and pattern recognition

7.12 Consequences of System Manipulation

If we detect any attempts to manipulate our systems or gain unfair advantage, we reserve the right to:

• Immediately suspend or permanently terminate your account
• Void all bets, winnings, and transactions obtained through manipulation
• Confiscate all funds in your account, including deposits
• Pursue legal action for damages and unauthorized system access
• Report activities to relevant authorities and regulatory bodies
• Share information with other gambling operators and security networks
• Implement additional security measures or access restrictions

7.13 Currency fluctuations may occur.

7.14 Where we have betting limits within our site, this refers to per person, not per wallet. You may not "farm" bets over this limit using the same account or other wallet accounts. Any bets over the limit will be cancelled, and the funds returned to the account. Persistent abuse can result in permanent account closure, and forfeiture of funds.

In the live casino and sportsbook, our current max bet is $500 value.

7.15 We reserve the right to suspend access to live games and, in extreme cases, forfeit the account of any user suspected of employing systems or strategies with the intention of gaining an unfair advantage, manipulating, or diminishing the inherent odds of live games.

7.16 Reporting Suspected Violations

If you become aware of any system vulnerabilities, bugs, or other users engaged in prohibited activities, you must report this immediately to our security team. Failure to report known vulnerabilities may result in account restrictions.

7.17 Security Cooperation

You agree to cooperate fully with any security investigations, including providing requested information about your gameplay, transactions, or account activities. Failure to cooperate may result in account suspension or termination.

8.1 We may refuse the opening of an account for any reason.

8.2 We may suspend or close your account as a result of a violation or suspected breach of this agreement or for any other valid reason. If you have been inactive for more than 6 months, we may close and confiscate the funds in your account.

8.3 We are aware and fully understand that mistakes and spelling errors may occur. We therefore, have the right to close your account, and retain any funds, if we detect that the information you have provided at the time of registration is incorrect.

8.4 We provide no credit except bonuses or promotions. The balance on the account earns no interest. We cannot be treated as a financial institution.

8.5 If we find that you are using the website in any way that it is not intended for, in order to earn money, we will adjust the account so that anything that may be earned from such activity will be removed. The account can be permanently closed.

8.6 We may refuse, terminate or limit a game or bet for any reason.

8.7 We declare a game or bet completely or partially void / (and / or close the account) if we believe that any of the following is true:

• You, or any persons you are associated with, have directly or indirectly affected the outcome of an event;
• You or any persons you are associated with, are involved in fixing;
• You, or any persons you are associated with, have directly or indirectly disregarded the Rules;
• The result of an event has been directly or indirectly affected by criminal activity;
• A significant change in the odds has occurred, for example due to a public notice regarding an event;
• Bets have been made, placed and / or approved that we would normally not have approved due to a technical error affecting the website at that time; or a mistake, typo and / or anything out of our control;

8.8 We may suspend your account, cancel and / or refund any of your losses found in the "available funds' balance (after deducting any withdrawal fees); retain profits and / or apply debits as required (regarding damages caused by you) without warning and without any obligation to state a reason. If we do, all contractual obligations at the time of closing will be honoured.

8.9 If we suspect that you are involved in illegal or fraudulent activity regarding your (or third party) use of the website, have issues with creditors or are involved in any other behaviour that is detrimental to the website, we may suspend or close the account and / or cancel bets.

8.10 All transactions will be monitored and / or reviewed to prevent money laundering.

8.11 If, in our sole opinion, we find that you persistently abuse our rules - through any single or multiple wallets, we reserve the right to close your account/s and you may forfeit your funds in these, and any future accounts, at our discretion.

9.1 Deposits

The cryptocurrency payment method can be found under the "Deposit Money" page on the website.

When you select the cryptocurrency payment method, you agree to the terms of that payment method and all applicable fees (if any), approve the payment method is valid, that the payment account address belongs to you, and that you are entitled to use the payment address.

It is illegal to deposit money that has been obtained illegally.

We reserve the right to change currency on our customers' accounts without notice.

Minimum deposit to your account is 1 USD. Any deposit under 1 USD will not be registered.

In regard to all syndicate (group play) products:

All wins, including jackpots, are capped at a value of fifty million Euros (50,000,000 €). This means that should a lottery jackpot be won, then fifty million Euros (50,000,000 €) will be the maximum amount paid out.

In regard to all single line bets:

All wins, including jackpots, are capped at a value of fifty million Euros (50.000.000 €). This means that should a lottery jackpot be won, then fifty million Euros (50,000,000 €) will be the maximum amount paid out.

9.2 Pay-outs

Once the result of a game you have participated in has been determined or when we can confirm the outcome of an event, any winnings will be made available to you on the account.

If, by mistake, we credit your account with winnings not belonging to you, these will be relinquished from the account.

9.3 Withdrawals

You may withdraw any amount up to the total balance shown in your account by requesting a withdrawal. Withdrawal requests are only made through the website.

You agree that funds in the account may only be used to play the games provided on the website. We may reject a withdrawal request if we suspect that funds are taken out on fraudulent or money laundering grounds.

Casino game providers require us to confirm large wins with them, which can take up to 24-72 hours.

You may withdraw up to 5000USDT (or equivalent based on the current exchange rate on the day of your withdrawal request) in a 1-week period, and a maximum of 20000USDT per month, unless a larger amount has been approved by us, at our discretion. We may charge a withdrawal fee. We can in our discretion pay non-lotto jackpot withdrawals in a currency of our choosing. Major jackpot withdrawals can take up to 1 month to be paid as all jackpots are fully insured.

Our insurance company covers Tier 1 and 2 wins, and will have their own procedure to follow, in order to comply with money laundering regulations. These will need to be followed in order to receive funds, and can include production of a form of identification. These winnings can then be paid either in fiat currency, or a cryptocurrency of the winner's choosing.

User privacy is ensured at all times.

9.4 Third-Party Service Disclaimers

We utilize various third-party services to provide our platform and services. We are not responsible for the performance, availability, security, or reliability of any third-party services, including but not limited to:

• Payment processors and cryptocurrency exchanges
• Blockchain networks and cryptocurrency protocols
• Digital wallet services and custody providers
• Game providers and software developers
• Data providers and market feed services
• Internet service providers and hosting services
• Identity verification and KYC/AML service providers
• Insurance providers and financial institutions
• API providers and technical infrastructure services

9.5 Third-Party Service Risks

By using our platform, you acknowledge and accept the following risks associated with third-party services:

• Service interruptions, delays, or complete failures
• Security breaches, data loss, or unauthorized access
• Changes to terms of service, pricing, or availability
• Regulatory compliance issues or service restrictions
• Technical errors, bugs, or system vulnerabilities
• Blockchain network congestion or transaction failures
• Cryptocurrency volatility and market risks

9.6 Third-Party Terms and Conditions

When using third-party services through our platform, you may also be subject to the terms and conditions of those third-party providers. We recommend reviewing such terms before using any third-party services. We are not responsible for enforcing or monitoring compliance with third-party terms and conditions.

9.7 Limitation of Liability for Third-Party Services

We expressly disclaim all liability for any damages, losses, or issues arising from your use of or interaction with third-party services. This includes but is not limited to financial losses, data breaches, service interruptions, or any other consequences resulting from third-party service failures or issues.

9.8 Right to Change Third-Party Providers

We reserve the right to change, add, or remove third-party service providers at any time without prior notice. We will make reasonable efforts to ensure continuity of service, but cannot guarantee uninterrupted availability during transitions between providers.

10.1 You can close your account at any time by navigating to the My Profile area, setting the Account Status to disabled, and then clicking Update Profile.

10.2 If you decide to close your account with us:

You must contact our customer support team and specifically request the closing of your account. We will transfer all funds from the account (subject to deduction of relevant withdrawal fees).

If you participate in a lottery, you cannot close your account during the time the lottery draw is in progress.

10.3 If your reasoning for closing the account is because you have a misuse problem, please check our Responsible Gaming Rules.

11.1 An inactive account is an account that has a positive balance that has not been used for an uninterrupted period of 6 months.

11.2 If you log in before the account becomes inactive, after we have charged an administrative fee, the account will no longer be charged with any further administrative fees. You can also request a full refund of the administrative fees by contacting our customer support team. The inactivity period begins from your last login date.

11.3 If your Account becomes inactive and we are unsuccessful in contacting you, we will transfer your remaining balance to the relevant regulatory authority, if required by applicable law (depending on where you live).

12.1 Bonuses are only valid once per wallet.

12.2 You always play using your cash money balance first, before you start playing using your bonus funds.

12.3 Deposit and Reload Bonuses must be activated manually by you for the account. Unless otherwise specified, you can do this after you log in to the account and enter the amount needed to get the bonus. Transfers or Deposit Bonuses can only be activated when a cash money balance is available on the account. If you play with any of your funds before claiming the bonus, lost funds cannot be used to activate the bonus.

12.4 When claiming a bonus, your cash money balance, bonus and all winnings generated by them will remain bonus funds and cannot be withdrawn or bet on other products until the wagering requirements have been met.

12.5 All bonuses have a wagering requirement that must be met within a certain timeframe before any winnings can be withdrawn. The total wagering requirements for all bonuses are always stated in the terms of that bonus, and will be a minimum of 5x. Failure to meet the wagering requirement results in the bonus and any possible winnings from that bonus being forfeited.

12.6 When receiving free credit the maximum withdrawal is $75. The total maximum withdrawal for free credit per account is $150 for non-depositors. Depositing a small amount afterwards just to withdraw more free credit does not count.

Bonus Contributory Percentage:

Your bonus can be used with all games, but each game type has a contributory percentage that it makes to the wagering requirements before withdrawals are allowed.

The contributing percentages of games towards the wagering requirements are as follows:

100% on all slot games

50% on syndicate lotto purchases

10% on individual lotto purchases

2% on all other games.

12.7 Wagering Requirements:

All 200% deposit bonuses have a wagering requirement of 40x deposit/bonus.

All 120% deposit bonuses have a wagering requirement of 30x deposit/bonus.

All 100% deposit bonuses have a wagering requirement of 25x deposit/bonus.

All 50% deposit bonuses have a wagering requirement of 12x deposit/bonus.

All 20% deposit bonuses have a wagering requirement of 5x deposit/bonus.

12.8 Temporary one-time bonuses will have a wagering requirement of 5 times the bonus amount, unless stated otherwise.

12.9 Please note, if you have multiple active bonuses in your account with wagering requirements that have not yet been met, these will accumulate. This means that you must complete the wagering requirement individually starting from the first active bonus received. Once you have successfully converted your first active bonus, you may move on to the next.

12.10 Risk-free bets on any game (e.g. proportional play on different results in the same hand/game so that "action" is created without risk) are not eligible for this bet condition. Examples of risk-free bets are wagers on red and black at the same time in Roulette and games on 'player' and 'bank' at the same time in Baccarat. All players who are detected to be in collusion, such as a person who bet on the player and a person who plays on the bank, will have their accounts closed indefinitely and all funds will be retained.

12.11 If you cancel the bonus / free spins, you lose the bonus / free spins and all winnings generated from the bonus / free spins.

12.12 We have the right to refuse a player the right to use a bonus or change the bonus (including cancelling it) if we believe that: The bonus is abused (our definition of abuse includes a player using promotional offers without ever risking their own funds); technical problems that have arisen in connection with the bonus; for some reason, the bonus cannot be implemented as intended.

12.13 Employees of Betarama.io, its licensors and licensees, distributors, resellers and subsidiaries are not entitled to receive any kind of bonuses.

12.14 If there is evidence of abuse or fraud, we will close your account and retain existing funds.

12.15 Unauthorised gambling. We may at any time decide to review game history and game transactions and / or monitor your use of bonuses or free spins. In the event of suspicion of unauthorized gambling (as defined below), we reserve the right to disqualify you from a free spins campaign or bonus, or other type of campaign, and / or retain all deposits and / or winnings and / or close your account. Unauthorised gambling is considered as bonus-misuse and is prohibited on the site. Unauthorised gambling may include (but is not limited to): low margin games, equal bet games, non-risk games and full or half-bet games. This is regarded as unauthorised gambling when it happens consciously in order to utilise and take advantage of bonuses. It is also considered unauthorised gambling to:

• place high-value bets with one purpose- to increase your balance - then place bets with less than half of the previous value to meet the wagering requirement;
• increase your account balance and then significantly change the game pattern (bet, game type, betting structure, etc.) in order to meet the wagering requirements for a bonus;
• Use bonus cash to bet on games in order to accumulate value, lose the bonus and then receive the accumulated value with a second deposit.

12.16 If you already have multiple accounts you are NOT eligible for multiple bonuses in your additional accounts. Any player attempting to claim multiple bonuses for which they are not eligible will have his/her account closed and any winnings on all his/her accounts will be null and void. All cash-ins will be cancelled.

12.17 In the case of non-deposit bonuses, coupons or vouchers, a minimum deposit of the equivalent value of $20 in the account currency must be deposited before a withdrawal can be made. This is to ensure that the account holder is a real person and that the bonus is not being abused.

12.18 Bonus funds may not be withdrawn. When a withdrawal is processed, any bonus amount used in the generation of the withdrawal will be removed prior to processing.

12.19 Bonuses last for a maximum 7 day (1 week) period from the time it is added. All funds must be used within this time - to a point where the account balance reaches zero, either through play or a successful withdrawal - otherwise all winnings will be forfeited and the bonus will be removed; leaving the initial deposit in the account minus any used funds.

12.20 In the interest of fair gaming in order to cash out any amount of money you must wager the required amount listed on the bonus terms page, unless specifically stipulated in writing by an approved representative of Betarama.io. If you opt in for the bonus, you cannot withdraw any amount from your account until you have met the wagering requirements.

12.21 Upon making a withdrawal, your account will be checked against all terms and conditions to ensure that they have been met correctly.

12.22 Deposit bonuses cannot be added retrospectively. You must opt into the bonus at the time of deposit.

12.23 We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time, at our discretion.

12.24 Bonus funds do not contribute to rewards.

12.25 All bonuses and rewards are intended for players engaging in genuine, good-faith use of our platform. Accounts that exhibit behavior inconsistent with typical gameplay—such as depositing only to exploit bonuses, long periods of inactivity followed by bonus use, or calculated attempts to cash out without regular play—may have such rewards revoked or limited at our discretion.

12.26 When a withdrawal is made up to the maximum permitted amount from winnings derived from bonus and non-deposited funds, any remaining balance in the account—regardless of origin—will be reset to zero. This ensures the integrity of bonus play and prevents circumvention of bonus withdrawal limits.

12.27 Advanced Bonus Abuse Detection Systems

We employ sophisticated machine learning and artificial intelligence systems to detect bonus abuse patterns, including:

• Real-time behavioral analysis and pattern recognition
• Cross-platform account linking and activity correlation
• Statistical analysis of wagering patterns and game selection
• Device fingerprinting and multi-account detection
• Blockchain analysis for cryptocurrency transaction patterns
• Social media monitoring for coordinated bonus abuse campaigns
• Timing analysis of deposits, bonuses, and withdrawals
• Geolocation tracking and IP address analysis
• Communication pattern analysis and account clustering

12.28 Prohibited Bonus Abuse Activities

The following activities constitute bonus abuse and are strictly prohibited:

• Creating multiple accounts to claim bonuses repeatedly
• Using family members' or friends' accounts to circumvent bonus limitations
• Coordinating with other players to exploit bonus terms
• Using automated systems or bots to claim or use bonuses
• Exploiting software bugs or glitches to obtain unauthorized bonuses
• Using VPNs or proxies to circumvent geographic bonus restrictions
• Timing deposits and withdrawals to manipulate bonus eligibility
• Using cryptocurrency mixers or tumblers to obscure transaction history
• Participating in bonus abuse communities or sharing strategies
• Creating accounts solely for the purpose of claiming bonuses

12.29 Bonus Abuse Investigation Procedures

When suspicious bonus activity is detected, we will:

• Immediately freeze the account and suspend all bonus privileges
• Conduct a comprehensive investigation of account history and patterns
• Cross-reference activity with other accounts and known abuse patterns
• Review all transactions, deposits, withdrawals, and gameplay
• Analyze communication records and account interactions
• Consult with third-party verification services if necessary
• Document all findings and maintain detailed investigation records
• Provide reasonable opportunity for account holder to respond

12.30 Enhanced Consequences for Bonus Abuse

In addition to the consequences outlined in previous sections, bonus abuse may result in:

• Permanent suspension from all promotional offers and bonuses
• Forfeiture of all funds obtained through abusive practices
• Blacklisting from future account creation or reactivation
• Reporting to industry databases and other gambling operators
• Legal action for damages caused by fraudulent activities
• Cooperation with law enforcement agencies if criminal activity is suspected
• Recovery of costs associated with investigation and enforcement
• Sharing of information with payment processors and financial institutions

12.31 Retroactive Bonus Removal and Clawback

We reserve the right to retroactively remove bonuses and recover funds if abuse is discovered at any time, including:

• Reversing all transactions related to abusive bonus usage
• Clawing back winnings obtained through prohibited bonus activities
• Adjusting account balances to reflect legitimate activity only
• Removing loyalty points, rewards, or other benefits gained through abuse
• Canceling pending withdrawals related to bonus abuse
• Reversing cryptocurrency transactions where legally permissible

12.32 Bonus Abuse Prevention Measures

To prevent bonus abuse, we implement the following measures:

• Real-time bonus eligibility verification before activation
• Mandatory waiting periods between bonus claims
• Enhanced verification requirements for high-value bonuses
• Automated flagging systems for suspicious bonus patterns
• Regular review and updating of bonus terms and conditions
• Collaboration with industry partners to share abuse intelligence
• Continuous monitoring of bonus-related communications and forums
• Implementation of dynamic bonus terms based on risk assessment

12.33 Bonus Abuse Appeals Process

If you believe your account has been incorrectly flagged for bonus abuse:

• Submit a detailed appeal to our support team within 30 days
• Provide comprehensive documentation supporting your claim
• Cooperate fully with any additional investigation requirements
• Accept that our decision after appeal review is final and binding
• Understand that appeals may take up to 30 days to process
• Acknowledge that account restrictions remain in place during appeal

12.34 Bonus Program Integrity

We are committed to maintaining the integrity of our bonus programs through:

• Regular audits of bonus usage and distribution
• Continuous improvement of detection and prevention systems
• Fair treatment of genuine players while protecting against abuse
• Transparency in bonus terms and enforcement procedures
• Ongoing education about acceptable bonus usage
• Collaboration with regulatory authorities on best practices

13.1 You can use the non-zero balance of any of the cryptocurrencies available on your account to play our casino games.

13.2 Our casino games use USDT as a base currency. In the event we allow the use of a "non-stable" currency to play casino - when you log into a casino game using a cryptocurrency other than USDT, your balance will effectively be converted into a USDT value, at the current rate. When you log out of the casino game, your funds will be converted back to the original cryptocurrency - at the same rate.

13.3 Should we conclude that a player may be using our conversion to manipulate an advantage in their balance, we reserve the right to either use the current rate, or cancel the activity from logging into the casino game up to the current point. This includes, but is not limited to, keeping a game open for an extended period of time with minimal play.

13.4 Where a player deposit has been converted to a USD or USDT balance, this is only for use on the site. Players must not attempt to use the site as any form of "exchange" and withdrawals are only permitted in currencies that have been used for deposits.

13.5 Cryptocurrencies used or accepted on the platform are subject to market volatility. We are not responsible for any value changes during gameplay or while funds are stored on your account. We do not offer investment advice and strongly encourage users to use tokens at their own risk.

14.1 You may use any non-zero balance of supported cryptocurrencies in your account to make lotto bets.

14.2 Once you select a cryptocurrency for payment, the current prices for all available lotto entries and syndicate shares will be displayed in that currency.

14.3 Standard prize winnings will be paid in the same cryptocurrency used for the original purchase, with the exception of Tier 1, 2, and 3 prizes (the Jackpot and the next two prize levels). These prize tiers are fully insured and subject to additional verification procedures due to Anti-Money Laundering (AML) regulations.

14.4 Tier 1, 2, and 3 insured prizes may be paid in fiat currency or a supported alternative cryptocurrency (such as BTC or ETH), subject to agreement between the winner and the insurer.

14.5 For Tier 1, 2, and 3 prizes, all claims must be submitted within three (3) months of the applicable draw date. Failure to make a valid claim within this period will result in the prize being forfeited and the win rendered null and void.

We do everything we can to avoid technical errors. However, it's not always possible. We must therefore state the following:

15.1 We hold no responsibility for any 'down-time' the website may incur, for server interruptions, buffering or any technical or political interference with the game. It is solely at the management's discretion, whether they decide to credit any refunds.

15.2 We hold no responsibility for damages or losses considered to be illegal or alleged to have occurred or in connection with the website or its content, including but without being limited to:

• Delays or interruptions in operation or transmission
• Loss or corruption of data
• Misuse of the website or its content
• Errors or negligence in the content

15.3 In the event of system failure during a casino game, all bets are void.

15.4 We take all reasonable steps to ensure that our computer system allows you to participate in a game. If a game is interrupted after placing a bet due to an error in the telecommunications system or a computer crash, the game will resume exactly where you were before the interruption occurred. If it does not prove possible to resume the game we will:

• Ensure that the game is terminated
• Refund the amount which you had staked on your bet to your account

15.5 Force Majeure Events: We shall not be liable for any delay, failure, or inability to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, earthquakes, floods, fires, or severe weather conditions
• War, terrorism, civil unrest, or government actions
• Internet service provider failures, power outages, or telecommunications disruptions
• Blockchain network congestion, hard forks, or cryptocurrency network failures
• Regulatory changes or government restrictions affecting our operations
• Cyber attacks, data breaches, or security incidents affecting our systems or third-party services
• Strikes, labor disputes, or supplier failures
• Pandemic, epidemic, or public health emergencies
• Any other circumstances beyond our reasonable control

15.6 Force Majeure Response: In the event of a Force Majeure situation, we will:

• Make reasonable efforts to notify users of the situation and expected duration
• Take reasonable steps to minimize the impact and restore normal operations
• Resume performance as soon as reasonably possible after the Force Majeure event ends

15.7 During a Force Majeure event, we may temporarily suspend or limit access to our services without liability. Any suspended games or incomplete transactions will be handled in accordance with our standard procedures once normal operations resume.

15.8 This Force Majeure provision does not excuse payment obligations for services already rendered or affect our liability limitations set forth elsewhere in these Terms.

16.1 Our goal is to provide the best customer experience in the industry, which is why we are striving to ensure that you will not have any reason to complain. Should you nonetheless have a complaint with us, you can contact us here:

• Email: [email protected]

16.2 When filing a complaint, you must clearly identify yourself (including wallet address) and enclose any relevant information regarding your complaint. This helps us handle cases more efficiently. We make every effort to resolve any reported case as professionally and pleasantly as possible, resulting in a mutual agreement if necessary.

16.3 All claims which are related to a transaction must be made within three months of the transaction, payment and / or agreement / should have taken place. Otherwise, we will not consider the claim. Once a claim has been received, we may review any questioned or disputed transactions and inform you of the outcome. Please note, our decision is final.

16.4 In the event of a dispute regarding account access or unauthorized activity, you agree that our system logs, game data, and transaction records shall be deemed conclusive. We reserve the right to recover funds or refuse claims based on the integrity of this data.

17.1 Acceptable Communication Standards

When you contact us, please refrain from using the following:

• sexually or grossly offensive language
• insulting or derogatory terms
• offensive, humiliating or otherwise harassing, threatening use of language intended to cause inconvenience or suffering to our customer support staff

17.2 Communication Recording and Retention

We record and / or retain copies of all forms of correspondence or communication you have with our customer support staff, and your account may be closed following any abuse.

17.3 Marketing Communications and Consent

By creating an account with us, you consent to receive marketing communications including:

• Email newsletters and promotional offers
• On-site messages and promotional banners
• Social media communications and targeted advertising
• Personalized recommendations based on your gaming activity

17.4 Marketing Opt-Out and Unsubscribe Procedures

You may opt out of marketing communications through:

• Clicking unsubscribe links in our emails
• Contacting customer support at [email protected]

Please note that opting out of marketing communications does not affect essential service communications such as account notifications, security alerts, or transaction confirmations.

17.5 Communication Channel Restrictions

Official communications from Betarama.io will only be sent through:

• Email addresses ending in @betarama.io
• On-site messages within our platform
• Official social media accounts verified with blue checkmarks

We will never ask for sensitive information through unofficial channels or request passwords, private keys, or financial information via email or SMS.

17.6 Response Time Disclaimers

While we strive to respond promptly to all communications, we do not guarantee specific response times. Typical response expectations are:

• Email support: 24-48 hours during business days
• Live chat: Real-time during operating hours
• Social media inquiries: 24-72 hours
• Complex technical issues: 3-5 business days
• Legal or regulatory inquiries: 5-10 business days

Response times may be extended during high-volume periods, holidays, or force majeure events.

17.7 Language Preferences and Translation

Our primary communication language is English. While we may provide translations or multilingual support:

• English versions of all communications take precedence
• Translation accuracy is not guaranteed
• Users are responsible for understanding English terms and conditions
• We may discontinue multilingual support without notice
• Machine translations may be used for basic communications
• Complex legal or technical matters will be handled in English

17.8 Communication Frequency and Limits

We may limit communication frequency to prevent spam and ensure quality service:

• Marketing emails: Maximum 2 per week unless special promotions
• Customer support: Reasonable limits on non-urgent inquiries
• Social media: Responses limited to business-related inquiries

17.9 Personalized Marketing and Data Usage

We may use your personal information and gaming activity to provide personalized marketing including:

• Customized bonus offers based on your gaming preferences
• Targeted promotions for your favorite games
• Personalized recommendations for new games or features
• Birthday and anniversary special offers
• Behavioral targeting based on your platform usage
• Retention communications for inactive accounts
• VIP program communications based on your status

17.10 Third-Party Marketing Restrictions

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may engage third-party service providers to:

• Send marketing communications on our behalf
• Provide analytics and campaign performance data
• Offer customer support services
• Deliver targeted advertising through advertising networks
• Provide survey and feedback collection services
• Facilitate affiliate marketing programs

All third-party providers are bound by strict confidentiality agreements and data protection requirements.

17.11 Communication Security and Verification

To protect against fraud and unauthorized access:

• We may verify your identity before providing account information
• Sensitive communications may require additional authentication
• We use encryption for all email and data transmission
• Suspicious communication attempts may be blocked or flagged
• We maintain logs of all communications for security purposes
• Communication IP addresses and device information may be monitored

17.12 Spam Prevention and Abuse Protection

We implement measures to prevent communication abuse including:

• Rate limiting to prevent spam and excessive inquiries
• Automated filtering of abusive or inappropriate content
• Blocking of users who violate communication guidelines
• Reporting of serious abuse to relevant authorities
• IP blocking for persistent communication violations
• Legal action against users who harass or threaten staff

17.13 Social Media and Public Communication

When interacting with us on social media or public platforms:

• Do not share personal account information publicly
• Maintain respectful and appropriate language
• Understand that public posts may be used for marketing purposes
• Follow the specific terms of service for each social media platform
• Report impersonation accounts or fraudulent communications

17.14 Emergency Communication Procedures

For urgent security or account issues:

• Contact us immediately
• Provide detailed information about the security concern
• Follow any immediate protective measures we recommend
• Cooperate fully with our security investigation

17.15 Communication Modification and Termination

We reserve the right to:

• Modify communication methods, frequency, or content at any time
• Terminate communications with users who violate our guidelines
• Change our communication preferences and opt-out procedures
• Discontinue specific communication channels or services
• Implement new communication security measures
• Update our marketing practices and data usage policies

17.16 Communication Liability and Disclaimers

Regarding communications, we:

• Are not liable for failed delivery of communications due to technical issues
• Cannot guarantee delivery of time-sensitive communications
• Are not responsible for third-party communication service failures
• Cannot be held liable for misunderstandings due to language barriers
• Are not responsible for unauthorized access to your communication devices
• Disclaim liability for any damages resulting from communication delays

18.1 You use the website and participate in the games at your own risk. The website and the games are provided "as seen". The only promises we provide regarding the website are listed in these rules. We do not guarantee (in short - we give no legal promises) that:

• the software or website is suitable for a specific purpose or that they are error-free
• the website and / or the games are available without interruption

18.2 We hold no responsibility for anything. This includes any losses, expenses, or damages, regardless of direct, indirect, specific, consequential, temporary or otherwise related to your use of the website or your participation in games.

18.3 You hereby agree to fully compensate us (simply compensate for any loss), managers, employees, partners and service providers for any costs, expenses, losses, damages, claims and liabilities whatsoever that may occur in relation to your use of the website or your participation in games. If you do not agree, do not use the website.

19.1 Termination for Violations

If we suspect that you have violated these rules, we may choose to suspend or close an account. We can also retain the entire balance on an account (including any deposits) and deduct any money or damage you owe us from the available funds on the account.

19.2 Termination for Suspicious Activity

We also have the right to suspend or close an account or cancel any bets if:

• We suspect you are involved in illegal or fraudulent activities
• You have problems with creditors, or anything else which may be detrimental to our business

19.3 Please note, our decision is final and indisputable.

19.4 Grounds for Immediate Termination

We may terminate your account immediately without prior notice for any of the following reasons:

• Breach of any provision of these Terms and Conditions
• Fraudulent, criminal, or illegal activities
• Money laundering or terrorist financing activities
• Use of stolen funds, cards, or payment methods
• Providing false or misleading information
• Underage gambling or circumventing age verification
• Creating multiple accounts or identity fraud
• Abusing bonuses, promotions, or system vulnerabilities
• Threatening, harassing, or abusive behavior toward staff
• Violation of gambling laws in your jurisdiction
• Insolvency, bankruptcy, or death of the account holder
• Regulatory action or legal proceedings against you

19.5 Termination with Notice

We may terminate your account with notice of 7 days for:

• Changes in our business operations or service offerings
• Regulatory or legal requirements
• Risk management or commercial reasons
• Discontinuation of services in your jurisdiction
• Failure to meet ongoing verification requirements
• Extended periods of account inactivity
• Changes to our licensing or operational structure

19.6 User-Initiated Termination

You may terminate your account at any time by:

• Contacting customer support with a termination request
• Following the account closure procedures in your profile settings
• Withdrawing all funds and requesting account closure
• Providing written notice of termination to [email protected]

Account termination by you does not relieve you of any obligations that have accrued prior to termination.

19.7 Effects of Termination

Upon termination of your account:

• All rights to use our services immediately cease
• Your account access will be permanently disabled
• All pending bets may be voided at our discretion
• Bonus funds and promotional offers will be forfeited
• Loyalty points, rewards, and VIP status will be terminated
• All your outstanding obligations become immediately due
• We may retain funds to cover any amounts owed to us
• Account data may be archived for regulatory compliance

19.8 Fund Handling Upon Termination

Upon account termination:

• We will return legitimate funds after deducting any amounts owed
• Funds obtained through violations may be forfeited entirely
• Withdrawal processing may take up to 30 days after termination
• Cryptocurrency market fluctuations during processing are your responsibility
• We may convert crypto to fiat currency at our discretion
• Transaction fees and processing costs may be deducted
• Unclaimed funds may be subject to escheatment procedures

19.9 Survival of Terms

The following provisions shall survive termination of your account and these Terms:

• Intellectual property rights and protections
• Limitation of liability and disclaimer clauses
• Indemnification obligations
• Dispute resolution and arbitration procedures
• Confidentiality and non-disclosure obligations
• Payment of outstanding fees and charges
• Compliance with applicable laws and regulations
• Data retention and privacy obligations
• Anti-money laundering and fraud prevention duties
• Audit and investigation cooperation requirements

19.10 Post-Termination Obligations

After termination, you must:

• Immediately cease all use of our services and platform
• Delete or return any proprietary materials in your possession
• Cooperate with any ongoing investigations or audits
• Provide updated contact information for final communications
• Comply with any continuing legal or regulatory obligations
• Pay any outstanding fees, charges, or damages
• Maintain confidentiality of proprietary information
• Not create new accounts or attempt to circumvent termination

19.11 Termination Appeals and Reconsideration

If you believe your account was terminated in error:

• Submit a detailed appeal within 30 days of termination
• Provide comprehensive documentation supporting your position
• Cooperate fully with our review and investigation process
• Accept that our decision after review is final and binding
• Understand that termination remains in effect during appeals
• Acknowledge that some terminations may be legally mandated

19.12 Consequences of Wrongful Termination Claims

If you pursue legal action claiming wrongful termination:

• You waive any right to consequential or punitive damages
• Maximum liability is limited to your legitimate account balance
• You must exhaust all internal appeal processes first
• Disputes must be resolved through binding arbitration
• You may be liable for our legal fees if your claim is frivolous
• Class action lawsuits are expressly prohibited

19.13 Termination for Force Majeure

We may terminate services without liability due to:

• Natural disasters or acts of God
• War, terrorism, or civil unrest
• Government actions or regulatory changes
• Cyber attacks or security breaches
• Blockchain network failures or cryptocurrency issues
• Pandemic or public health emergencies
• Any other circumstances beyond our reasonable control

19.14 Data Handling After Termination

Upon termination:

• Personal data will be handled according to our privacy policy
• Account data may be archived for regulatory compliance
• Transaction records will be maintained for required periods
• Marketing data will be deleted unless legal retention required
• Communications logs may be preserved for legal purposes
• Backup systems may retain data for technical recovery purposes

19.15 Reinstatement Prohibition

Once terminated:

• Account reinstatement is generally not available
• New account creation by terminated users is prohibited
• Attempts to circumvent termination will result in additional penalties
• We may refuse service to terminated users indefinitely
• Family members and associates may also be restricted
• Business relationships with terminated users are prohibited

19.16 Third-Party Notifications

We may notify third parties of your termination including:

• Payment processors and financial institutions
• Regulatory authorities and licensing bodies
• Other gambling operators and industry databases
• Law enforcement agencies if criminal activity is suspected
• Credit reporting agencies where applicable
• Professional gambling monitoring services
• Insurance providers and risk management services

19.17 Termination Limitation of Liability

We shall not be liable for any damages arising from termination including:

• Loss of profits or business opportunities
• Consequential, indirect, or punitive damages
• Costs of obtaining substitute services
• Cryptocurrency market losses during fund transfer
• Reputational damage or emotional distress
• Third-party claims related to termination
• Any damages exceeding your legitimate account balance

20.1 Proprietary Rights and Ownership

We are the sole and exclusive owner of all intellectual property rights in and to our platform, games, innovations, and technology, including but not limited to:

• All proprietary games, game mechanics, rules, and algorithms
• Custom lottery systems, syndicate mechanisms, and betting structures
• Proprietary random number generation and fairness algorithms
• Unique bonus systems, reward mechanisms, and promotional features
• Cryptocurrency integration methods and blockchain technologies
• User interface designs, layouts, and user experience innovations
• Database structures, data models, and information architectures
• Proprietary security systems and fraud detection technologies
• Analytics systems, player behavior models, and prediction algorithms
• Mobile applications, APIs, and integration technologies

20.2 Trademark and Brand Protection

We are the sole owner of the "Betarama" brand, trademark, and logo, along with all associated intellectual property rights. This includes:

• The "Betarama" name, logo, and all variations thereof
• All domain names including www.betarama.io and related subdomains
• Associated taglines, slogans, and marketing materials
• Brand colors, fonts, and visual identity elements
• Audio signatures, jingles, and sound effects
• Character designs, mascots, and promotional imagery
• Social media handles, profiles, and associated content
• Any future trademark applications or registrations

Any unauthorized use of our trademarks may result in immediate legal action and prosecution to the fullest extent of the law.

20.3 Proprietary Technology and Trade Secrets

Our proprietary technology and trade secrets include, but are not limited to:

• Proprietary software code, algorithms, and programming innovations
• Game development methodologies and design processes
• Risk management systems and mathematical models
• Customer acquisition and retention strategies
• Fraud detection algorithms and security protocols
• Data analytics and business intelligence systems
• Cryptocurrency wallet integration and transaction methods
• Regulatory compliance frameworks and procedures
• Operational processes and business methodologies
• Strategic partnerships and vendor relationships

20.4 Game Innovation and Mechanics Protection

We claim exclusive rights to our innovative game features and mechanics, including:

• Unique game rules, scoring systems, and winning conditions
• Proprietary bonus rounds, free spin mechanics, and special features
• Custom progressive jackpot systems and accumulation methods
• Innovative betting structures and wagering options
• Unique multiplayer features and social gaming elements
• Proprietary syndicate play mechanisms and group betting systems
• Custom cryptocurrency integration within games
• Innovative user interface elements and interaction methods
• Proprietary game balancing and fairness algorithms
• Unique promotional integration within gameplay

20.5 Copyright Protection

All content on our platform is protected by copyright © and database rights, including:

• Source code, object code, and all software components
• Website design, graphics, images, and visual elements
• Text content, help documentation, and user guides
• Audio content, music, sound effects, and voice recordings
• Video content, animations, and interactive elements
• Database structures and compiled data collections
• Marketing materials and promotional content
• Training materials and internal documentation
• User manuals and technical specifications
• Any derivative works or adaptations

The platform may not be copied, reproduced, distributed, transmitted, displayed, performed, published, or used to create derivative works without our express written consent.

20.6 Prohibited Activities and Restrictions

Users are strictly prohibited from:

• Reverse engineering, decompiling, or disassembling our software or games
• Creating derivative works based on our intellectual property
• Copying, reproducing, or distributing our proprietary content
• Using our intellectual property for commercial purposes without authorization
• Attempting to circumvent or disable our security measures
• Extracting or harvesting data from our systems
• Creating competing products based on our innovations
• Using automated tools to scrape or copy our content
• Modifying, altering, or creating patches for our software
• Publicly displaying or performing our copyrighted content

20.7 User-Generated Content Rights

Any content you create, submit, or share on our platform becomes our property, including:

• Comments, reviews, and feedback about our services
• Suggestions for improvements or new features
• Creative content shared through our platform
• Profile information and customizations
• Game-related content and achievements
• Communication with other users
• Any ideas, concepts, or innovations you share
• Testimonials and promotional materials

You grant us a perpetual, worldwide, royalty-free, irrevocable license to use, modify, adapt, publish, translate, distribute, and display such content for any purpose.

20.8 Enforcement and Legal Protection

We actively monitor and protect our intellectual property rights through:

• Regular monitoring of competing platforms and services
• Automated systems to detect unauthorized use of our content
• Legal action against infringers and unauthorized users
• Cooperation with law enforcement and regulatory authorities
• DMCA takedown requests and other legal remedies
• Cease and desist orders for trademark violations
• Pursuit of monetary damages and injunctive relief
• Criminal prosecution where applicable

20.9 Innovation Protection and Non-Disclosure

Any exposure to our proprietary systems, processes, or innovations creates obligations of confidentiality, including:

• Prohibition on sharing proprietary information with third parties
• Obligation to maintain trade secret confidentiality
• Restriction on using our innovations for competitive purposes
• Requirement to return or destroy confidential information upon request
• Notification obligations if confidentiality is breached
• Cooperation with our efforts to protect proprietary information

20.10 Third-Party Intellectual Property

We respect the intellectual property rights of others and expect the same from our users:

• Users must not infringe on third-party intellectual property rights
• We will investigate and respond to valid intellectual property claims
• Repeat infringers may have their accounts terminated
• We reserve the right to remove infringing content immediately
• Users indemnify us against third-party intellectual property claims

20.11 Patent and Innovation Protection

We claim proprietary rights to our innovations and may seek patent protection for:

• Unique gambling algorithms and game mechanics
• Cryptocurrency integration methods and blockchain innovations
• Fraud detection and security technologies
• User interface innovations and interaction methods
• Business process innovations and operational methods
• Data analytics and prediction algorithms
• Mobile gaming technologies and applications
• Any other patentable innovations we develop

20.12 Licensing and Authorized Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use our platform solely for personal, non-commercial entertainment purposes. This license:

• Does not grant any ownership rights in our intellectual property
• May be revoked at any time for violation of these terms
• Prohibits any commercial use or exploitation
• Restricts use to the intended platform functionality
• Requires compliance with all intellectual property restrictions
• May be modified or limited at our discretion

20.13 Remedies and Damages

Violation of our intellectual property rights may result in:

• Immediate account termination and permanent ban
• Legal action for monetary damages and profits
• Injunctive relief to prevent further violations
• Recovery of attorney's fees and legal costs
• Criminal prosecution for willful infringement
• Reporting to relevant authorities and industry partners
• Seizure of infringing materials and equipment
• Permanent injunctions against future violations

20.14 International Protection

Our intellectual property rights are protected internationally through:

• International trademark registrations and applications
• Copyright protection under international conventions
• Trade secret protection in multiple jurisdictions
• Patent applications and registrations where applicable
• Enforcement actions in relevant jurisdictions
• Cooperation with international enforcement agencies

20.15 Reporting Intellectual Property Violations

If you become aware of any unauthorized use of our intellectual property, you must report it immediately to our legal team at [email protected]. We appreciate assistance in protecting our proprietary rights and may offer rewards for information leading to successful enforcement actions.

If any of the provisions of these rules are deemed to be illegal or unenforceable, such provisions shall be severed from these rules and all other provisions shall continue to apply, unaffected by such separation.

22.1 The rules constitute the entire agreement between us regarding this website. Except in the event of fraud, they terminate all previous communications and suggestions, regardless of that being electronic, oral or written between us.

22.2 A printed version of these rules and all communications given in electronic form shall be legally permitted in legal or administrative negotiations.

We may assign or delegate this agreement. You may not assign or delegate this agreement.

24.1 Fund Protection Limitations

You should be aware that your funds are not protected in the case of insolvency and, therefore, your funds may not be refunded to you if we become insolvent. Customer funds are not held in segregated accounts and are not protected by any deposit insurance scheme. You acknowledge that gambling involves financial risk and that the use of cryptocurrencies carries additional risks including but not limited to market volatility, regulatory changes, and technological failures.

24.2 Insured Jackpot Coverage

Jackpot wins are separately insured by a third-party insurance provider and would be covered in the event of our insolvency, subject to the terms and conditions of the insurance policy. This insurance coverage includes:

• Tier 1, 2, and 3 lottery wins as defined in our game rules
• Major casino jackpots exceeding $50,000 USD equivalent
• Coverage subject to insurance policy limits and terms
• Claims must be submitted within specified timeframes
• Insurance payouts may be in alternative currencies at insurer's discretion

24.3 Cryptocurrency-Specific Risks

Additional risks related to cryptocurrency holdings include:

• Private key loss or inaccessibility
• Cryptocurrency market volatility
• Regulatory restrictions on cryptocurrency assets
• Technical challenges in accessing or transferring digital assets
• Potential cryptocurrency exchange or wallet service failures
• Blockchain network issues affecting asset accessibility
• Jurisdictional complications in cryptocurrency asset recovery
• Potential total loss of cryptocurrency holdings

24.4 Customer Acknowledgment and Waiver

By using our services, you acknowledge and agree that:

• You understand the risks associated
• You accept that your funds may be partially or completely lost
• You waive any claims for consequential or punitive damages
• You understand that recovery proceedings may be lengthy and costly
• You acknowledge the additional risks of cryptocurrency holdings
• You have read and understood all insolvency-related terms

24.5 Alternative Dispute Resolution During Insolvency

During insolvency proceedings, normal dispute resolution procedures may be suspended, and all customer claims must be processed through the formal insolvency framework. Alternative dispute resolution services may not be available, and customers must rely on the appointed administrator or liquidator for claim resolution.

24.6 Survival of Terms

The following provisions shall survive our insolvency: limitation of liability clauses, dispute resolution procedures (to the extent applicable), intellectual property rights, confidentiality obligations, and any accrued obligations to third parties. Customer service agreements and warranty provisions shall terminate upon insolvency.

25.1 These terms are in accordance with Costa Rica's laws and the parties agree that they will obey the jurisdiction of Costa Rican courts.

25.2 These Rules may be published in several languages. Only the English version constitutes the legal basis for the relationship between us, but all versions reflect the same principles. Translations to other languages are done as a service and in good faith. If there are any discrepancies between the English version and a translation, the English version will always take precedence.

25.3 By using this website, you confirm that online gaming is legally permissible in your jurisdiction. We accept no liability for use of the platform in regions where such use is restricted or illegal.

26.1 No Self-Referring
Affiliates are prohibited from engaging in self-referral activities. This includes but is not limited to creating multiple accounts for the purpose of generating referral rewards.

26.2 No Boosting Wagered Volume
Affiliates are strictly prohibited from artificially inflating wagered volumes associated with their affiliate code. Any attempt to manipulate or boost wagered volumes is considered a violation of this policy.

26.3 No Boosting Users
Affiliates must refrain from artificially boosting the number of users linked to their affiliate code through any means. Such activities are not allowed and may result in the termination of the affiliate relationship.

26.4 No Multi-Accounting
Multi-accounting is strictly prohibited. Affiliates are not allowed to create or use multiple accounts for the purpose of exploiting the affiliate program. Violation of this rule may lead to the suspension of the affiliate account.

26.5 Payment Currency and Chain Flexibility
Affiliate earnings can be disbursed in any currency and on any blockchain. We offer flexibility in payment options to accommodate the diverse preferences of our affiliates. Please ensure your payment preferences are accurately communicated to facilitate a seamless payout process.

26.6 No Rewards Farming
Risk-free bets on any game (e.g. proportional play on different results in the same hand/game so that "action" is created without risk) are not eligible for Rewards. Players who are detected to be using this tactic, or in collusion (such as a person who bet on the player and a different person who plays on the bank), will have their accounts closed indefinitely and all rewards will be retained. Some of our games where this is possible are thus not included in Rewards - including for example, Baccarat games which allow betting on both Player and Dealer, and Roulette games which allow betting on both red and black.

26.7 Rewards Rollover
Rewards must be rolled-over 1x before they can be withdrawn.

26.8 Player Activity Requirement
Rewards, bonuses, and promotional offers are intended for active players who engage with our platform in good faith. We reserve the right to withhold, revoke, or adjust any rewards from accounts that demonstrate minimal or non-genuine activity. This includes, but is not limited to, users who:

• Make negligible or no deposits over extended periods (e.g., 6 months or more),
• Rarely participate in gameplay,
• Only engage for the purpose of claiming rewards, or
• Otherwise exhibit behavior inconsistent with the spirit of our promotions.

We may use our sole discretion in determining what constitutes genuine participation and reserve the right to apply this policy without prior notice.

26.9 If Rules are Breached
We reserve the right to take decisive actions, including but not limited to the closure of the affiliate's account, termination of their referral code, and temporary or permanent withholding of any accrued earnings, or removal of Rewards. Such measures will be implemented at the sole discretion of the management to maintain the integrity and fairness of our Affiliate and Rewards programs.

26.10 Maximum Win/Withdrawal from Rewards

The maximum amount that may be withdrawn from winnings earned, either wholly or partially, using a reward is limited to five times the value of the reward used to achieve those winnings.

We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our site.

27.1 Information We Collect

Personal Information. We collect personal information that you provide to us when you create an account, use our services, or communicate with us. This information may include:

• Contact Information: Name, email address, phone number, and address.
• Account Information: Username, password, and other details necessary to access your account.
• Payment Information: Crypto wallet information, and transaction history.
• Identification Information: Copies of identification documents, for verification purposes.
• Profile Information: Preferences, betting history, and gaming activities.

Technical Information. We automatically collect technical information when you use our services, such as:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Information about how you use our website and services, including pages visited, time spent on the site, and referral sources.
• Cookies and Tracking Technologies: Information collected through cookies, and similar technologies.

27.2 How We Use Your Information

We use your personal information for the following purposes:

• Account Management: To create, manage, and maintain your account, and processing transactions.
• Service Delivery: To provide and personalize our gambling services, including processing bets, and offering customer support.
• Compliance: To comply with legal obligations, such as AML/CTF regulations, and to prevent fraud, money laundering, and other illegal activities.
• Communication: To send you notifications, updates, promotional offers, and other communications related to your account and our services. You can opt out of marketing communications at any time.
• Analytics and Improvements: To analyze usage patterns and improve our website, services, and user experience.
• Security: To protect our users, services, and platform from unauthorized access, breaches, and other security threats.

27.3 Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, or performing other functions on our behalf.
• Legal and Regulatory Compliance: We may disclose your information to government authorities, regulators, or law enforcement agencies when required by law, regulation, or legal process.
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

27.4 Data Security Measures

We implement comprehensive security measures to protect your personal information, including:

• Industry-standard encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Secure data centers with physical and logical access controls
• Employee training on data protection and security protocols
• Continuous monitoring for unauthorized access or suspicious activity
• Regular software updates and security patch management
• Backup and disaster recovery procedures

However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You acknowledge that you provide your information at your own risk.

27.5 Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Investigate the breach immediately upon discovery
• Contain the breach and assess the scope of compromised data
• Notify affected users via email within 72 hours of confirming the breach
• Provide clear information about what data was compromised and when
• Explain the steps we are taking to address the breach and prevent future incidents
• Offer guidance on protective measures you can take
• Notify relevant regulatory authorities as required by law
• Provide regular updates on the investigation and remediation efforts

27.6 Security Incident Response

We maintain a comprehensive incident response plan that includes:

• Immediate threat assessment and containment procedures
• Forensic investigation to determine the cause and scope of incidents
• Coordination with law enforcement and regulatory authorities when appropriate
• Communication protocols for internal and external stakeholders
• Recovery and restoration procedures to resume normal operations
• Post-incident analysis and security improvements

27.7 User Security Responsibilities

To help protect your account and personal information, you are responsible for:

• Using strong, unique passwords and enabling two-factor authentication
• Keeping your login credentials confidential and not sharing them with others
• Logging out of your account when using shared or public devices
• Monitoring your account for suspicious activity and reporting it immediately
• Keeping your contact information current so we can reach you about security issues
• Using secure networks and avoiding public Wi-Fi for account access
• Keeping your devices and software updated with the latest security patches

27.8 Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account information: Retained for the duration of your account plus 7 years after closure
• Transaction records: Retained for 7 years to comply with financial regulations
• Communication records: Retained for 3 years for customer service purposes
• Marketing data: Retained until you opt out or for a maximum of 5 years
• Security logs: Retained for 2 years for fraud prevention and security purposes

When we no longer need to retain your information, we will securely delete or anonymize it using industry-standard data destruction methods.

27.9 Your Rights

You have certain rights regarding your personal information, subject to applicable laws:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.
• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes or in certain other situations.
• Withdraw Consent: If you have given consent to the processing of your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our support team by email. We may need to verify your identity before processing your request.

27.10 International Data Transfers

Your personal information may be transferred to and processed in countries outside of your home country, including countries that may have different data protection laws. We ensure adequate protection through:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent regulatory bodies
• Binding corporate rules and internal data protection policies
• Certification schemes and codes of conduct
• Specific safeguards for sensitive data transfers

27.11 Security Updates and Improvements

We continuously review and update our security measures to address emerging threats and comply with evolving regulations. This includes:

• Regular security assessments and penetration testing
• Implementation of new security technologies and best practices
• Staff training on the latest security threats and prevention measures
• Collaboration with security researchers and industry experts
• Compliance with new regulatory requirements and standards

27.12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy regularly to stay informed of how we are protecting your information.

For significant changes that materially affect your rights or how we handle your personal information, we will provide additional notice through email or prominent website notifications at least 30 days before the changes take effect.

28.1 General
Due to the real-time nature of online gambling and gaming activities, once a bet is placed or a transaction is confirmed, it is considered final and cannot be canceled. This applies to all forms of betting, including sports betting, casino games, lotto, and any other gambling services offered on our platform.

28.2 Exceptions to the Cancellation Policy
In certain limited circumstances, we may allow a bet or transaction to be canceled. These exceptions are strictly at the discretion of Betarama.io and may include the following scenarios:

• Technical Errors: If a technical malfunction or system error results in an unintended or duplicate bet or transaction, you may request a cancellation. We will review the situation and, if warranted, void the bet or transaction.
• Obvious Errors: If a bet is placed on incorrect odds or terms due to an obvious mistake (commonly known as a "palpable error"), we reserve the right to cancel the bet and refund the stake.
• Game/Event Cancellation: If a game or event is canceled or voided after a bet has been placed, we may cancel the bet and return the stake, depending on the rules specific to that game or event.

28.3 Requesting a Cancellation
If you believe your bet or transaction qualifies for cancellation under the exceptions listed above, please follow these steps:

• Submit a Request: Contact our Customer Support team via email at [email protected] or through our live support as soon as possible.
• Provide Details: Include your account information, the bet or transaction ID, and a detailed explanation of why you believe the bet or transaction should be canceled.
• Investigation: We will investigate your claim and may request additional information or documentation.
• Decision: After our review, we will notify you of our decision. If the cancellation is approved, any affected funds will be returned to your account.

28.4 Automatic Cancellation
We reserve the right to automatically cancel any bet, transaction, or account activity in the following circumstances:

• Fraudulent Activity: If we detect any fraudulent activity or violation of our Terms and Conditions, we may cancel the related bets or transactions and take further action, including account suspension or termination.
• Regulatory Requirements: We may cancel bets or transactions to comply with legal or regulatory requirements.

28.5 Changes to this Policy
We may update this Cancellation Policy from time to time to reflect changes in our services, legal obligations, or for other operational reasons. Any updates will be posted on our website and will take effect immediately. We encourage you to review this policy periodically to stay informed of any changes.

29.1 General
Due to the nature of gambling and gaming services, all transactions conducted on our platform are considered final. We do not offer refunds for bets, wagers, or any other gaming-related transactions once they have been completed. By placing a bet or participating in any game, you acknowledge and agree to this policy.

29.2 Exceptions to the No Refund Policy
Under specific circumstances, we may consider a refund or reversal of a transaction. These exceptions are strictly at the discretion of Betarama.io and may include the following scenarios:

• Technical Errors: If a technical malfunction or system error causes a duplicate transaction, incorrect bet placement, or other unintended action, we may review the incident and consider a refund or reversal of the affected transaction.
• Unauthorized Transactions: If you believe a transaction was made fraudulently or without your consent, you must report it to us immediately. We will investigate the claim and may issue a refund if the transaction is found to be unauthorized.
• Game Cancellation: If a game or event is canceled or voided after you have placed a bet, we may refund the stake, depending on the rules applicable to that specific game or event.

29.3 Requesting a Refund
If you believe you qualify for an exception and wish to request a refund, please follow these steps:

• Submit a Request: Contact our Customer Support team via email at [email protected] or through our live support within 24 hours of the transaction.
• Provide Details: Include your account information, transaction details, and a clear explanation of why you believe a refund is warranted.
• Investigation: We will investigate your claim and may request additional information or documentation.
• Decision: After reviewing your request, we will notify you of our decision. If approved, the refund will be processed using the original payment method. Please allow up to 10 business days for the refund to be processed.

29.4 Responsible Gambling
We encourage all users to gamble responsibly and within their means. If you feel you may have a gambling problem or need assistance with responsible gambling, please contact our support team for resources and support.

29.5 Changes to this Policy
We may update this Return and Refund Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy regularly to stay informed of any updates.

Betarama.io is committed to providing a safe, secure, and responsible gaming environment. We recognize that while the majority of our customers enjoy gambling as a form of entertainment, a small percentage may experience issues related to problem gambling. Additionally, we take strict measures to prevent underage gambling and ensure compliance with all applicable laws and regulations.

30.1 Commitment to Responsible Gambling
Our goal is to provide a platform where players can enjoy gaming responsibly. We aim to:

• Educate players about responsible gambling practices.
• Provide tools and resources to manage gambling behavior.
• Offer support to those who may be experiencing gambling-related problems.

30.2 Tools for Responsible Gambling
To help our players maintain control over their gambling activities, we provide the following features:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily or permanently block access to your account.
• Reality Checks: Receive periodic notifications to remind you of the time spent gambling.

30.3 Recognizing Problem Gambling
Signs of problem gambling may include:

• Chasing losses.
• Neglecting personal or professional responsibilities.
• Gambling with money needed for essential expenses.
• Hiding gambling behavior from friends or family.

If you recognize these signs in yourself or someone else, we encourage you to seek help immediately.

30.4 Support Resources
We collaborate with reputable organizations to provide support and advice to players who may need help. If you or someone you know is experiencing gambling-related issues, contact one of the following:

• Gamblers Anonymous: https://www.gamblersanonymous.org/ga
• Gambling Therapy: https://www.gamblingtherapy.org

30.5 Underage Gambling Policy
We collaborate with reputable organizations to provide support and advice to players who may need help. If you or someone you know is experiencing gambling-related issues, contact one of the following:

• Zero Tolerance for Underage Gambling: We strictly prohibit individuals under the age of 18 (or the legal age in your jurisdiction) from accessing our platform.
• Account Suspension and Termination: If we discover that a player is under the legal age, the account will be immediately suspended, and all funds may be forfeited as per our terms and conditions.
• Educating Parents and Guardians: We encourage parents and guardians to monitor their children's online activities. Resources are available to help block access to gambling sites.

30.6 Our Commitment
At Betarama.io, we prioritize the well-being of our players and the integrity of our platform. If you have any questions about our Responsible Gambling and Underage Gambling Policy or need assistance, please contact our support team at [email protected]. Together, we can ensure a safe and enjoyable gaming experience for everyone.